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Customer Service

Shipping & Delivery

How long will it take to get my order?

When making an order in the month of September and October and that order includes a time item (calendar, banner, markliter or any new items) your complete order will be held until we start to ship in November.

Normal shipping time from November to December is 2-3 weeks for orders within the USA and 4-6 weeks for international orders.

Normal shipping time from January to September is 1-2 weeks for orders within the USA orders and 2-3 weeks for international orders.   

* PLEASE NOTE: Some of the INTERNATIONAL ORDERS MAY HAVE CUSTOMS FEES. This fee is something each country charges consumers for purchasing items outside of their country. The customer ordering is responsible for those fees. The amount of the fee is determined by the specific country or if or not to charge is also determined by that country. We have no control over the fee charge. Keep this in mind when placing an order on our website.

If a package is refused and it was sent UPS, the shipping fees will not be returned and additional fees that UPS charges us for refusal of package and returning it, it will be deducted from the total that the customer purchase.

Returns & Replacements

Returns

If a customer wishes to return an item that they don’t like or wasn’t what they thought, they can do so within 30 days of receiving their order. You MUST speak with someone in our office before making ANY returns. (Shipping fees will not be refunded, Including Expedited Shipping) Our office number is: 954-434-6841. Our hours of operation are Monday-Friday 10am-3pm Eastern Standard Time. Keep in mind that we are closed on National Holidays.

* If you should return items after the 30 Days after being informed that you could not return, you will have to pay for us shipping back the items to you. You may may also lose the full value of the items returned after 30 da(ys. In some exceptional cases we will charge a restock fee for items returned after the 30 days. (This doesn't apply to any item that is non-returnable, or non-exchangeable)

If a product is defective the customer can return it and we will pay for the cost of the return and ship out a new item or we can give them a full refund. We do require for you to contact one of our customer service representatives before returning any defective item.

 If the customer did not like the item (the color, the way it was made or they ordered the wrong item), they can return the items but any cost in shipping the items back to us will not be refunded, also additional shipping fees will be charged if a new item is sent. You can also choose the option of getting a refund for the item less the shipping cost. 

 If we ship out a package and it is return and the customer states they missed it, or didn't get to the postoffice on time before it was return to us than they are responsible for second shipping.

 If we ship out a package and it is returned to us and the customer states that the address is correct and they live alone than we will ask for a second address to ship to where someone will be there to receive package. Example: place of employment or family or friend’s home.

 If we ship out a package and it is return to us and the customer states that the address is correct and we ask for a second address or they refuse to give one we will send package again. If it comes back for any reason we will only refund them for products ordered, shipping fees will not be refunded.

 After 6 months if any item should become defective it CANNOT BE RETURNED or EXCHANGED. Any problems with our items before the 6 month period can be returned for a refund or exchange. We will ONLY exchange the item one time.

 Any time items (calendars, wall calendars, or banner) cannot be exchanged after March of that particular year. (unless there is an error in printing)

 

Ordering
You may order online, mail or by phone. To benefit from a specific discount such as 25% discount or 50% discount be sure to click on the appropiate discount that applies to you on our homepage. Carefully read the instructions and follow the directions of how to setup your account. If at ANY time these discounts no longer apply to you, please contact us so that changes can be made to your account. The 50% discount DOES NOT APPLY TO ANY SALE ITEMS, only to the regular price.
* PLEASE NOTE: Some of the INTERNATIONAL ORDERS MAY HAVE CUSTOMS FEES. This fee is something each country charges consumers for purchasing items outside of their country. The customer ordering is responsible for those fees. The amount of the fee is determined by the specific country or if or not to charge is also determined by that country. We have no control over the fee charge. Keep this in mind when placing an order on our website.
Payment, Pricing & Promotions
When ordering, we accept all major credit cards, paypal, checks, money orders, and western union. Please contact us for information on making payment by western union. Orders paid by check, money order, or western union will not be shipped until payment has been received and processed. Send payment to the following address: 17501 SW 65th Ct Southwest Ranches FL 33331. 
From time to time we will send out emails to our customers lettting them know of any sales we are having. The sale price will only be available during the time period specified on the promotion. All sales conclude on the day specified at time our offices are closed via phone. To obtain sales price after our office is closed place your order online. No edits or additions may be made once you have finished your order. If edits or additions are made after the sale period is finished the sale price will not be valid. NO EXCEPTIONS.

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Updating Account Information
            If at any time you are in the full time service and your account is not setup for the discounts, please contact our offices so that we can change the status of your account. If at any time you no longer are in full time service please contact our offices so that updates can be made as well to your account. Our office number is: 954-434-6841. Hours of operation: Monday-Thursday 9am-4pm & Friday 10am-2pm Eastern Standard Time.